Frequently Asked Questions

For a smooth, easy shifting process, book your relocation 4–6 weeks before your target moving date — it helps save money and secure vehicle availability.

• Peak Season (May–August) — summer sees high demand, so book at least 6 weeks in advance.
• Off-Peak Season (September–April) — the weather is pleasant; book 2–3 weeks ahead for standard mid-month slots.
• Month-End Moves — avoid weekends and book at least 4 weeks in advance.
• Last-Minute Bookings — moves booked under 7 days out may see premium rates and limited schedule flexibility.

If an item is expensive, needed daily, or irreplaceable, pack it yourself. If it's fragile, bulky or needs special handling, leave it for the movers.

• Pack yourself: important documents (passport, certificates, medical records, chequebook), valuables and jewellery (cash, gold, watches), daily medicines and toiletries, and electronics like laptops, chargers and phones.
• Leave for movers: furniture (sofas, beds, almirahs), large appliances (fridge, AC, TV, washing machine), fragile items (crockery, cookware, decor) and mattresses, curtains and carpets.

This depends on total inventory, transit distance and home size.

• Studio or 1-bedroom apartment — 2–3 hours to pack and load.
• 2-bedroom apartment — 4–6 hours.
• 3-bedroom house — 6–8 hours, or a full day of packing before the move.
• 4+ bedroom home — 1–2 days for packing and loading.

Unloading and unpacking usually takes about 50% less time than the initial loading process.

They differ in distance, pricing and delivery timelines.

• Distance: a local move stays within a 100 km radius, while intercity relocation crosses cities or state lines.
• Pricing: local moves are charged on hourly rates or a flat fee based on volume; intercity moves are charged per distance, fuel and toll costs.
• Delivery timeline: local moves usually take a single day; intercity relocation can take up to 2–7 days depending on the destination.

• Distance covered — affects fuel consumption and basic transit rates.
• Volume of goods — determines the size of carriage required.
• Packing materials — premium materials like bubble wrap, foam sheets and wooden crates add to the cost.
• Timing of relocation — weekends, holidays and month-end dates see premium pricing due to high demand.
• Labour requirements — the number of team members needed also affects the final cost.

Yes, GST applies to all professional shifting services, though the rate depends on the service you choose. Transit-only services attract 5% GST, while complete relocation services — packing, loading, transit and unloading — attract 18% GST.

Some charges can appear on the final invoice if they weren't mentioned in your initial written quotation, such as:

• Toll and octroi charges — state entry taxes and highway toll fees aren't always included in the initial estimate.
• Long carrying fees — extra charges may apply if the truck has to park more than 50 metres from your door.
• Unpacking and reassembly — often billed as an add-on.
• Cancellation or rescheduling — postponing or cancelling within 48 hours of your slot can incur a penalty.

Always ask for a detailed written quote up front to avoid surprises.

• Ground floor deliveries — standard base rates, no penalty.
• First and second floor — a nominal charge to cover manual staircase transport.
• Third floor and higher — a per-floor incremental charge for navigating narrow stairwells.
• Rope-pulling service — required for bulky items like sofas or beds that don't fit through stairwells, using a crane or rope for safe handling.

Yes, but it's an optional, chargeable service. Standard packing and loading are covered in the general moving quotation, while protection of your luggage during transit requires a separate fee — typically 1.5% to 3% of the total quoted charges.

Check their physical and legal credentials before booking:

• Check their customers' reviews.
• Check their registration and GST documents.
• Check identity proof.
• Confirm they have a proper team and office.
• Ask how much experience they have in the industry.
• Make sure they offer a proper shifting contract on paper.

This depends on whether you opted for transit insurance. If you did, photograph the damaged item, note it on the delivery receipt, and file a claim with the insurance provider within 24–48 hours to get a payout. If you didn't opt for transit insurance, the company is not liable for the replacement cost.

Yes — to avoid fraud, it's important to always hire a GST registered packers and movers team. A GST registration is proof the company is a legally recognised business entity registered with the government.

We generally serve South Delhi and its surrounding neighbourhoods, including Saket, Vasant Kunj, Hauz Khas, Greater Kailash 1 & 2, and Vasant Vihar, in addition to Delhi NCR and pan-India relocations.

Yes, we provide a 100% valid, government-compliant GST invoice for all types of relocation services.

We provide all premium-quality packing materials and boxes needed to safely and securely pack and deliver your luggage.

We offer free cancellation or rescheduling when you notify us at least 24 hours before your scheduled shifting service.

Yes, we use specialized open or closed car carriers and bike ramps to transport vehicles independently from household items.

Yes, we offer safe and secure short-term storage or warehouse facilities that are free for the first 10 days and chargeable after that.

Yes, we're happy to help pack your luggage to ensure its safety and security, even if you're not booking our full shifting service.